Privacy Policy

Privacy Policy for Bridge

Last Updated: May 19, 2026

Introduction

Welcome to Bridge ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of minors who use our mentorship platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide when you: - Register for an account - Create or update your profile - Book mentorship sessions - Send messages through our platform - Apply to become a mentor - Report content or users

This information may include: - Full name - Email address - Date of birth - School name and year group (for students) - University, degree, and graduation year (for alumni mentors) - Job title and company (for professional mentors) - Profile picture (optional) - Career interests and goals - Expertise areas and skills - Biography and background information - Session notes and feedback

1.2 Information for Minors

For users under 18 years old, we additionally collect: - Parental/guardian consent records - Age verification information - Parental contact information (email)

1.3 Information Collected Automatically

When you use Bridge, we automatically collect: - Device information (device type, operating system, unique device identifiers) - Usage data (features used, session times, navigation patterns) - Log data (IP address, access times, crash reports) - Location data (approximate location for mentor matching)

1.4 Information from Third Parties

We receive information from: - Supabase (our authentication and database provider) - Apple/Google (when you sign in with Apple/Google) - OAuth providers (email, profile information)

2. How We Use Your Information

We use your information to:

2.1 Provide Services

- Create and manage your account - Match students with suitable mentors - Facilitate booking and scheduling of sessions - Enable in-app messaging between students and mentors - Process and display profile information - Provide AI-powered mentor recommendations (Sage AI)

2.2 Safety and Security

- Verify age and obtain parental consent for minors - Review and approve mentor applications - Monitor for inappropriate behavior or content - Investigate reports of policy violations - Prevent fraud and abuse - Enforce our Terms of Service and Safeguarding Policy

2.3 Communication

- Send booking confirmations and reminders - Deliver notifications about sessions and messages - Send platform updates and important announcements - Respond to your inquiries and support requests - Send optional tips and resources (if you opt-in)

2.4 Improvement and Analytics

- Analyze usage patterns to improve our services - Understand which features are most valuable - Debug technical issues and optimize performance - Conduct research and development for new features

2.5 Legal Compliance

- Comply with legal obligations - Respond to law enforcement requests - Protect our legal rights - Enforce our policies

3. How We Share Your Information

We do not sell your personal information. We share your information only in these circumstances:

3.1 Within the Platform

- Student-Mentor Matching: Your profile information is visible to potential mentees/mentors for matching purposes - Booked Sessions: Contact information is shared between matched students and mentors - Messages: In-app messages are visible to participants in the conversation

3.2 Service Providers

We share information with trusted third-party service providers who help us operate Bridge: - Supabase: Database, authentication, and hosting services - Cloud Infrastructure: Data storage and processing - Analytics Services: Usage analytics and crash reporting - Communication Services: Email and push notification delivery

All service providers are contractually obligated to protect your information and use it only for providing services to us.

3.3 Legal Requirements

We may disclose your information if required to: - Comply with legal obligations (court orders, subpoenas) - Protect the safety of minors - Investigate potential violations of our policies - Respond to law enforcement requests - Protect our legal rights and property

3.4 Business Transfers

If Bridge is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice in the app before your information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share information with your explicit consent for purposes not covered in this policy.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts: Information is retained while your account is active
Deleted Accounts: Most information is deleted within 30 days of account deletion
Legal Requirements: Some information may be retained longer for legal, safety, or security reasons
Aggregated Data: Non-identifiable, aggregated data may be retained indefinitely for analytics

5. Your Rights and Choices

5.1 Access and Correction

You can access and update your information at any time through: - Profile settings in the app - Contacting us at privacy@bridge-mentorship.com

5.2 Account Deletion

You can delete your account at any time: - Through the app settings - By emailing support@bridge-mentorship.com

Upon deletion, your profile and most personal information will be permanently removed within 30 days.

5.3 Communication Preferences

You can control notifications: - Through the Notifications settings in the app - By adjusting device notification settings - By unsubscribing from email communications (except essential service emails)

5.4 Data Portability

You can request a copy of your data in a portable format by emailing privacy@bridge-mentorship.com.

5.5 Rights for UK Users (GDPR/UK GDPR)

If you are in the UK or EU, you have additional rights: - Right to access your personal data - Right to rectification of inaccurate data - Right to erasure ("right to be forgotten") - Right to restrict processing - Right to data portability - Right to object to processing - Right to withdraw consent

To exercise these rights, contact privacy@bridge-mentorship.com.

5.6 Rights for Parents/Guardians

Parents and guardians of minors can: - Review their child's information - Request corrections or deletions - Refuse further collection of their child's information - Withdraw consent at any time

6. Security

We implement appropriate technical and organizational measures to protect your information:

6.1 Security Measures

- Encrypted data transmission (HTTPS/TLS) - Secure password hashing - Row-level security on database - Access controls and authentication - Regular security audits - Secure cloud infrastructure (Supabase)

6.2 Limitations

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Children's Privacy

Bridge is designed to be used by students aged 13 and older. We take special precautions to protect minors:

7.1 Age Verification

- Users must verify they are 13 or older to create an account - Users under 18 must provide parental/guardian consent

7.2 Parental Consent

For users under 18: - We obtain verifiable parental consent before collection of personal information - Parents can review, update, or delete their child's information - Parents receive notification of our privacy practices

7.3 Safeguarding

- All mentor applications are reviewed and approved - Sessions are logged and can be reviewed - Reporting mechanisms for inappropriate behavior - Zero-tolerance policy for abuse or misconduct

7.4 COPPA Compliance (US Users)

For users under 13 in the US, we comply with the Children's Online Privacy Protection Act (COPPA). Currently, Bridge is not available to users under 13.

8. International Data Transfers

Bridge is operated from the United Kingdom. If you access Bridge from outside the UK: - Your information may be transferred to and processed in the UK - Your information may be stored on servers located in various countries - We ensure appropriate safeguards are in place for international transfers

9. Third-Party Links

Bridge may contain links to third-party websites or services (e.g., university websites, company career pages). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by: - Posting the new Privacy Policy in the app - Sending an email notification - Displaying a prominent notice in the app

Your continued use of Bridge after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: privacy@bridge-mentorship.com Support: support@bridge-mentorship.com Parents/Guardians: parents@bridge-mentorship.com

Mailing Address: Bridge Mentorship [Your Business Address] United Kingdom

Data Protection Officer: [Name if applicable] dpo@bridge-mentorship.com

12. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with a supervisory authority:

UK Information Commissioner's Office (ICO) Website: https://ico.org.uk Telephone: 0303 123 1113

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Summary of Key Points:

✓ We collect information to provide safe mentorship services ✓ We verify age and obtain parental consent for minors ✓ We do not sell your information ✓ You can access, update, or delete your information ✓ We use industry-standard security measures ✓ We comply with UK GDPR and children's privacy laws ✓ Contact us at privacy@bridge-mentorship.com with questions

By using Bridge, you agree to this Privacy Policy.